Terms of Service

Last Updated: October 13, 2025

Welcome to Shintory

By accessing and using shintoryproject.com, you agree to comply with these Terms of Service. Please read them carefully.

1. General Terms

  • You must be at least 18 years old to make a purchase.
  • By placing an order, you agree to provide accurate and complete information.
  • We reserve the right to refuse service or cancel orders at our discretion.

2. Products & Pricing

Accuracy

We strive to display products and prices accurately. However:

  • Colors may vary slightly due to screen settings
  • Handcrafted items may have natural variations
  • Prices are subject to change without notice

Product Descriptions

Product details are provided by our suppliers and manufacturers. While we aim for accuracy, slight variations may occur.

Price Changes

  • Prices are confirmed at the time of order placement
  • If a pricing error occurs, we reserve the right to cancel the order and issue a full refund
  • Sale prices and promotions are valid while supplies last

3. Orders & Payment

Accepted Payment Methods

  • Credit/Debit Cards (via third-party payment processor)
  • PayPal
  • Other methods as available at checkout

Order Confirmation

You'll receive an email confirmation once your order is successfully placed. This confirmation does not constitute acceptance of your order—acceptance occurs when we ship the item(s).

Order Cancellation

Order Fulfillment

We work with multiple suppliers to fulfill orders. In rare cases:

  • Products may become unavailable after ordering
  • Suppliers may discontinue items
  • If we cannot fulfill your order, we'll notify you promptly and issue a full refund

4. Shipping & Delivery

Please refer to our Shipping Policy for detailed information.

  • We are not responsible for delays caused by customs, weather, carrier issues, or other circumstances beyond our control
  • Risk of loss and title pass to you upon delivery to the carrier
  • Delivery times are estimates, not guarantees

5. Returns & Refunds

Please refer to our Return & Refund Policy for complete details.

Quick Summary:

  • 30-day return window for eligible items
  • Custom/personalized items are non-returnable
  • Damaged or defective items: Full refund or replacement
  • Return shipping costs are customer's responsibility (unless item is defective)

6. Intellectual Property

All content on shintoryproject.com including:

  • Text, images, logos, graphics
  • Product designs and descriptions
  • Website layout and design

...is owned by Shintory or our content suppliers and protected by copyright laws.

You may not:

  • Reproduce, distribute, or republish our content without permission
  • Use our branding or materials for commercial purposes

7. Product-Specific Terms

Print-on-Demand Items

  • Created after order placement
  • Processing times: 2-7 business days
  • No exchanges (unless defective)
  • Slight variations in print quality may occur

Curated Collection Items

  • Sourced from specialized suppliers
  • Processing times may vary
  • Handcrafted items may have natural variations
  • Quality guaranteed by original manufacturers

8. Limitation of Liability

To the fullest extent permitted by law, Shintory and its suppliers are not liable for:

  • Indirect, incidental, consequential, or special damages
  • Loss of profits, revenue, or data
  • Business interruption
  • Damages exceeding the amount paid for the product

We do not guarantee:

  • Uninterrupted or error-free service
  • That our website will be secure or virus-free
  • The accuracy or completeness of content on our site

9. Force Majeure

We are not liable for delays or failures in performance resulting from causes beyond our reasonable control, including but not limited to:

  • Acts of God (earthquakes, floods, fires)
  • War, terrorism, or civil unrest
  • Government actions or restrictions
  • Pandemics or public health emergencies
  • Strikes or labor disputes
  • Supplier failures or disruptions
  • Transportation delays or interruptions
  • Internet or telecommunications failures

In such events, our performance obligations will be suspended for the duration of the force majeure event.

10. Privacy

Your privacy matters. Please review our Privacy Policy to understand how we collect and use your information.

Data We Collect:

  • Contact information (name, email, address)
  • Payment information (processed securely by third parties)
  • Order history and preferences
  • Website usage data

How We Use It:

  • To fulfill and ship your orders
  • To communicate order updates
  • To improve our products and services
  • To send promotional emails (with your consent)

You may opt out of marketing communications at any time.

11. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for:

  • The content or practices of third-party sites
  • Products or services provided by third parties
  • Payment processing by third-party providers

Your use of third-party services is at your own risk and subject to their terms.

12. Modifications

We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting to our website.

  • Material changes will be communicated via email or prominent notice on our site
  • Continued use of our site after changes constitutes acceptance of revised terms
  • Last Updated date at the top reflects the most recent revision

13. Governing Law & Dispute Resolution

Governing Law

These Terms are governed by the laws of the jurisdiction in which Shintory is registered, without regard to conflict of law provisions.

Dispute Resolution

In the event of any dispute arising from these Terms or your use of our services:

Step 1: Informal Resolution Both parties agree to first attempt to resolve the matter through good faith negotiation. Contact us at ShintoryProject@gmail.com.

Step 2: Mediation If informal resolution fails within 30 days, both parties agree to attempt mediation before pursuing legal action.

Step 3: Legal Action Any legal action must be brought in the courts of the jurisdiction where Shintory is registered.

Limitation Period

Any claim arising from your use of our services must be filed within one (1) year after the claim arose, or it will be permanently barred.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid:

  • That provision will be limited or eliminated to the minimum extent necessary
  • The remaining provisions will remain in full force and effect

15. Entire Agreement

These Terms, along with our Privacy Policy, Shipping Policy, and Return Policy, constitute the entire agreement between you and Shintory regarding your use of our services.

16. Contact Us

Questions about these Terms?

ShintoryProject@gmail.com

For customer service inquiries:

  • Order tracking and updates
  • Product questions
  • Returns and refunds
  • General inquiries

We aim to respond within 24-48 hours (business days).

Thank you for choosing Shintory. We're honored to be part of your sanctuary.