FAQ - Frequently Asked Questions

Shipping & Delivery

Q: How long will my order take to arrive? A: Delivery times vary depending on the product type and your location:

  • Print-on-Demand items: 5-21 business days
  • Curated Collection items: 8-47 business days (most items ship from international artisan suppliers)

Processing times are included in these estimates. For detailed information, please see our [Shipping Policy].

Q: Why does shipping take longer for some items? A: Most of our unique, handcrafted pieces are made-to-order or sourced internationally from specialized artisans. This allows us to offer exceptional quality at accessible prices while supporting craftsmanship and reducing waste. We appreciate your patience!

Q: Do you ship to Internationally? A: Yes! We ship worldwide. Shipping times and costs vary by destination and are calculated at checkout.

Q: How can I track my order? A: You'll receive a tracking number via email once your order ships. Please note that international tracking may have limited updates, especially during customs clearance.

Payment

Q: What payment methods do you accept? A: We accept Visa, Mastercard, American Express, PayPal, Diners Club, and Discover.

Q: Is it safe to shop here? A: Yes! We use secure SSL encryption and trusted payment processors.

Returns

Q: What is your return policy? A: We accept returns within 30 days for eligible items. Custom/personalized items cannot be returned. Please see our [Return & Refund Policy] for full details.

Q: What if my item is damaged or defective? A: Contact us at ShintoryProject@gmail.com within 7 days with photos, and we'll arrange a replacement or refund.

Orders

Q: Can I cancel or modify my order? A: Please contact us immediately at ShintoryProject@gmail.com. Orders that have already entered production cannot be changed.

Q: Why do some items take longer to ship? A: Many of our unique pieces are made-to-order or sourced from specialized artisans, ensuring quality and authenticity. This allows us to offer exceptional products while minimizing waste.

Contact

Q: How can I reach customer service? A: Email us at ShintoryProject@gmail.com - we typically respond within 24-48 hours (business days). You can also message us on https://www.facebook.com/Shintory.