Shipping Policy
Last Updated: October 13, 2025
Shipping Methods & Timeframes
At Shintory, we partner with trusted suppliers worldwide to bring carefully curated pieces to your doorstep. Delivery times vary based on product type, supplier location, and your destination.
Print-on-Demand Items (via Printful)
- Processing Time: 2-7 business days
-
Shipping Time:
- US: 3-7 business days
- Europe: 5-10 business days
- Rest of World: 7-14 business days
- Total Estimated Delivery: 5-21 business days
- Tracking: Provided once your order ships
Curated Collection Items
Our artisan and lifestyle products are sourced from specialized suppliers to ensure quality and authenticity.
- Processing Time: 3-7 business days
-
Shipping Time:
- US-based suppliers: 5-12 business days
- International suppliers: 15-40 business days
- Total Estimated Delivery: 8-47 business days depending on origin
- Tracking: Provided when available
Please note: Most of our unique, handcrafted items are made-to-order or sourced internationally, which allows us to offer exceptional quality at accessible prices. We appreciate your patience.
Shipping Costs
Shipping fees are calculated at checkout based on:
- Product type and origin
- Destination
- Order weight/size
Free Shipping promotions may apply—check our homepage for current offers.
Important Delivery Notes
Processing + Transit Time
The estimated delivery window includes both processing (preparing your order) and transit time (shipping).
Business Days
All timeframes are in business days and exclude weekends and holidays.
Tracking Information
- Most orders include tracking, which will be emailed to you once shipped
- Please note: International shipments may have limited tracking updates, especially during customs clearance
- Tracking information can take 24-72 hours to become active after shipping
- Some tracking numbers may only update upon delivery
International Orders
- Delivery times may vary due to customs clearance, which can add 3-10 business days
- You are responsible for any customs fees, import taxes, or duties
- Remote or rural areas may experience additional delays of 5-10 business days
Peak Seasons & Holidays
During high-volume periods, please allow additional time:
- Black Friday / Cyber Monday: +5-10 business days
- Christmas / New Year (Nov 15 - Jan 5): +7-14 business days
- Chinese New Year (Jan-Feb): +10-20 business days
- Other major holidays: +3-7 business days
We recommend ordering early during these periods to ensure timely delivery.
Order Tracking
Once your order ships, you'll receive:
- Email notification with tracking information
- Tracking link to monitor delivery status
Tracking updates may take 24-72 hours to appear after shipping. International tracking may show limited updates until the package reaches your country.
Delivery Delays
While we work hard to meet estimated delivery times, occasional delays may occur due to:
- Customs processing
- Weather conditions
- Carrier delays
- High-volume periods
- Unforeseen circumstances
If your order is delayed:
- Check your tracking information for updates
- Allow the full estimated delivery window to pass
- Contact us at ShintoryProject@gmail.com if delivery exceeds the estimated timeframe
We'll work with our suppliers and carriers to locate your order and provide updates.
Delivery Concerns?
We understand waiting can be difficult. If your order exceeds the estimated delivery window:
- Check your tracking information first
- Contact us at ShintoryProject@gmail.com
- We'll work with our suppliers to locate your order
We stand behind every order and will work to resolve any delivery issues.
Why These Timeframes?
At Shintory, we prioritize:
- Unique, quality pieces over mass production
- Sustainable sourcing from specialized artisans
- Fair pricing by connecting directly with makers
This approach means some items take longer to reach you, but ensures you receive something truly special—not another generic product from a warehouse.
Thank you for supporting slow craft and intentional living.